Refund policy
Returns & Refunds
Your happiness is the whole point. Every Lucaria Aura piece is made to be worn and loved — so if anything isn't right, we'll make it right, quickly and personally.
Arrived damaged, faulty, or not what you ordered?
We've got you. Email us within 7 days of delivery at support@lucariaaura.com with your order number and a quick photo. We'll send a free replacement or a full refund right away — no need to return anything.
Changed your mind?
We accept returns within 30 days of delivery on unworn items in their original packaging. Just email support@lucariaaura.com with your order number and we'll send you simple return instructions.
A few honest notes so there are no surprises:
- Each piece is designed and shipped from our Asia-based studio, so change-of-mind returns are arranged individually — we'll always give you the easiest available option.
- For change-of-mind returns, return shipping is covered by the customer. (Damaged or incorrect items are always on us — see above.)
- Once your return is received, we'll process your refund or exchange promptly and email you to confirm.
Prefer an exchange or store credit?
Often the easiest fix. If a piece isn't quite the one, reach out and we'll help you swap it for something you love, or offer store credit you can use anytime.
Not sure about size or style before you buy?
We're happy to help you choose. Our bracelets are adjustable to fit most wrists (6"–8"), and you can message us anytime at support@lucariaaura.com or on Instagram @lucariaaura before ordering — we'd rather help you get it right the first time.
How to start a return or claim
1. Email support@lucariaaura.com with your order number.
2. Tell us what happened (add a photo if the item arrived damaged or incorrect).
3. We'll reply within 24 hours with the next steps.
We're a small studio, and every message reaches a real person who genuinely wants you to love what you ordered.